Our Return Policy:
Customers must ship products back to us,
at their own expense.
Products must be returned to us in NEW CONDITION,
without being burnt, used in anyway or damaged.
Carefully pack them for their safe return to us.
A refund is issued back to the bank card of the customer,
for the purchase price of each returned item.
Minus the orginal shipping charges.
Minus a 20% restocking fee.
Please enclose a written note with the candles,
to explain the reason for the return,
along with your Order Number and the Order Date.
Items must be returned within 30 days of purchase date.
If possible, please return them in the original box,
and please pack them with the inter protective packaging.
Items must arrive back to us undamaged and in an unused condition,
to receive a refund as described above.
Country Heart Candles
13454 Pont Road
Springboro, PA 16435
Thank you for trying our candles.